COVID-19 SHIPPING **please read**
A message to the Pretty Girls TRAP Family: Our main priority is the safety of our customers and the warehouse employees (vendor) that I work with. Once products are received Pretty Girls TRAP carefully disinfects the product with a chemical free product to maintain the quality of the product and ensure the safety of the Customer it is being shipped to! Please Read the following information about shipping during COVID-19.
What does this mean for you the customer?
- Processing times maybe delayed: Normal processing time is 3-5 business days and shipping is 2 1/2 weeks. However, those times may vary due to issues relating to COVID-19. Please allow 3 1/2 weeks for current shipping, the latest shipment we have received during COVID-19 was 4 weeks. Processing time may also be delayed during Holidays, New product launches, or big flash sales.
- We will notify you as soon as your item ships OR in the case something happens with your order and we have to issue a refund.
Thank you for your patience and understanding as we get through this together! And as always thank you for your support, love, and business!
We only refund items that were incorrectly sent or if something is missing from your order. If this happens to you, it must be reported within 24hrs after your order was delivered. NO EXCHANGES.
**please note** all postage costs must be covered by the customer unless it was our fault.
gift item purchases
When ordering a custom piece of jewelry it asks you if what you're purchasing is a gift or not. If you clicked yes, please read the following information about Gift Exchanges.
In the event that you ordered a gift for someone, and that person doesn't like the chain style, font, length, wording, etc. You can e-mail us at: firstname.lastname@example.org to be eligible for the "Gift Purchase Promo Code." This means you will have to show proof that when you ordered you clicked "Yes" to purchasing the item as a gift. You can do this by sending a picture of your e-mail confirmation which will have your order details. If you submit the photo and are eligible, you will receive the Promo Code for 50% OFF to order again the correct item.
Gift Exchanges can take 6-8 weeks. If arrived sooner we will ship sooner.
how to care for my jewelry?
All gold jewelry is 14k gold plated, which is the act of covering another material with a specific amount of gold. At Pretty Girls TRAP we use .925 Sterling Silver. The silver jewelry is .925 sterling silver. The gold plated necklaces can last a very long time with good care! Both gold and silver jewelry can be worn in the shower (if worn everyday in the shower the lifetime of the jewelry slightly decreases, if worn sometimes the jewelry can still last for years.) We recommend not wearing jewelry in chlorine or if you'll be around harsh chemicals that could potentially land on the product. Our jewelry does not turn green or break you out!! For the gold jewelry if it's exposed to harsh chemicals it will turn to the .925 sterling silver color. For the silver jewelry, it normally looses its shine and looks faded. We also recommend being careful if you wear your jewelry at night while sleeping.
What kind of lashes do you sell?
Pretty Girls TRAP offers 100% Mink lashes! ALL lashes are individually handcrafted for lash perfection!
I just ordered... when will I receive my package?
If you place an order Monday-Thursday before 5PM EST I will begin processing your order that day (Excluding Holidays.) If you place an order Monday-Thursday after 5PM EST it will begin processing the following business day. Orders placed on Friday after 5PM EST will begin processing on the following Monday. ORDERS ARE NEVER SHIPPED OUT ON SATURDAYS OR SUNDAYS UNLESS IT IS AN EMERGENCY ORDER. All orders are shipped via USPS Priority Mail.
**please note** We are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost.
For ALL orders please allow 1 business day for processing, and an additional 3-4 days business days for shipping (most orders arrive earlier) once your order has been processed you will receive your tracking number within 24 hours.
Custom necklaces take 3-4 business days processing time + 2½ week shipping time. you will receive frequent text updates about your order.
Do you offer international shipping?
Yes, Pretty Girls TRAP offers international shipping. Unfortunately, it can be difficult to ship to certain countries! To confirm if we ship to you please e-mail me at: email@example.com before placing your order to inquire whether or not your country is available for delivery! International Shipping is $18.85 and will ship out within 10-15 business days(including processing time). Please keep in mind that international orders can sometimes be delayed for delivery. All orders are shipped USPS.
what if I realized I ordered the wrong thing and want to cancel/change my order?
To cancel an order you have placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex: 'Order Cancellation(#1234'.) To edit an order you have placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex:'Order Edit (#1234')